Terms and Conditions

Last Updated: April 22, 2026

These Terms and Conditions (“Terms”) apply to the websites and platforms that are operated by CieloIT, LLC d/b/a “CieloVision” (“we,” “our,” or “us”) where these Terms are posted and/or incorporated by reference into another agreement (collectively, “Sites”). These Terms are a legally binding contract between us and any person who uses the Sites (“you” or “your”). By using the Sites, you agree to be bound by all of the terms and conditions of these Terms as may be modified by us from time-to-time. If you do not agree to these Terms, do not use the Sites. 

Under Section 15 below, any disputes or claims related to these Terms will be resolved by arbitration to the extent permitted by law. These Terms contain a waiver of any rights to sue in court, including through a class action. You may opt-out of these provisions by following the instructions in Section 15. 

• Age Restriction

The Sites are intended for persons who are at least 18 years old, or the age of majority in your jurisdiction to enter into a contract, whichever is older. If you do not meet these conditions, you may not use the Sites.

• Privacy Policy

All information provided and collected through the Sites is subject to our Privacy Policy, which is hereby incorporated into and made part of these Terms.

• Additional Terms

Your transactions through the Sites may be subject to additional terms and policies, including agreements that may have been entered into by your employer or other party that has arranged for you to have access to the Sites (collectively, “Additional Terms”). The Additional Terms are hereby incorporated into and made part of these Terms and are intended to supplement, not replace, these Terms. However, to the extent of any conflict between these Terms and Additional Terms, the Additional Terms will control. 

• Artificial Intelligence Limitations

Certain Sites may provide the ability for you to input information, data, graphics, text, user submissions, and other materials into such Sites (“Input”) to generate responses (“Output”) using artificial intelligence (“AI”) technology, which may be owned in whole or in part by third parties. AI systems are constantly evolving and rely on various sources of information, which may not always be accurate or current. For this reason, we cannot and do not guarantee the accuracy, currency or completeness of Output. We accept no responsibility for Output at any time. You should use reasonable precautions in using any AI functions in the Sites. You should not rely entirely on Output without qualified human review. Without limiting the foregoing, or restrictions elsewhere in these Terms or Additional Terms, you may not use any of the Sites, including any AI functions:

• • to engage in any activity that is fraudulent, false, or misleading. 
  • to infringe on the rights of others, including intellectual property and privacy rights.
  • for any purpose that could have legal or material harm to another person, such as automated decision-making based on a person’s profile, decisions related to a person’s ability to obtain credit, housing, education, employment, and insurance, or medical or legal decisions.
  • to create or distribute inappropriate content or material, such as violent or exploitative material. 
  • to generate content or engage in any activity that has a risk of physical or economic harm to yourself or others.
  • to generate content or engage in any activity for the purpose of tracking, monitoring, intimidating or harassing others.
  • to generate content that deceptively impersonates the work or style of another person.

• to obtain or provide financial, legal, medical or other professional advice. Always consult qualified professionals for these services.

• Passwords and Security 

You may be required to create an account to access the Sites. When you register for an account, you agree to submit accurate and complete information and to update such information as required from time-to-time. Each person may have only one account. If we suspect that your information is inaccurate, duplicate or incomplete, we may suspend or terminate your access to the Sites. You will be asked to select a personal, non-transferable password when you create an account. If you submit a request for a lost or forgotten username or password, you may be asked to provide information to confirm your identity. You are solely responsible for all activities that occur under your password-protected account and for ensuring the protection of your account information. If you require a username or password reset, your information may be permanently deleted. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security that is known or suspected by you. 

• System

With respect to the Sites and related software, source code, platforms, servers and interfaces, whether owned by us or third parties (collectively, “System”), you must not: (a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, alter, revise, translate, creative derivative works, or make any unauthorized attempt to access or use; (b) sell, assign, sublicense, transfer, distribute, lease, rent or grant a security interest; (c) reproduce, duplicate, copy, sell, resell, or exploit for commercial purposes; or (d) access or use in a manner prohibited by applicable laws, directives, or regulations or these Terms.

• Copyright, Trademarks, Content and Other Intellectual Property

Excluding Input and Output, all content and other materials available at or through the Sites, including without limitation trademarks, service marks, trade names, images, publications, articles, guides, audio, text, software, designs and the “look and feel” of the Sites (collectively, “Content”) are owned and/or licensed by us, our affiliates and/or our licensors and are protected by copyright, trademark, and other intellectual property laws. Nothing herein gives you the right to use Content without our express permission and outside the scope of our permission. All rights not expressly granted to you in these Terms are reserved by us and/or our licensors.

• Submissions 

We do not accept any unsolicited ideas including without limitation images and suggestions about promotion of the Sites, our products, additions to our product lines or services, or changes in methods of doing business. If, notwithstanding this policy, you send us any ideas, suggestions, images, drawings, graphics, innovations, concepts, recommendations, reviews or similar materials (“Submissions”), you agree that the Submissions are not confidential and we assume no obligation, expressed or implied, by considering them. You hereby assign such Submissions to us without compensation (or the expectation of compensation) and agree that we may disclose, reproduce, republish, modify, distribute, display, perform, transmit, sell, or otherwise use your Submissions for commercial or non-commercial purposes with no compensation to you. For any Submissions that cannot be legally assigned to us, you hereby grant us an unrestricted, perpetual, royalty-free, irrevocable and worldwide license to disclose, reproduce, republish, modify, distribute, display, perform, transmit, sell, or otherwise use your Submissions for commercial or non-commercial purposes in any manner and medium with no compensation to you. 

• Prohibited Conduct 

You agree to abide by all applicable laws and not to (a) upload, transmit, post, email, or otherwise make available to the System any material in any format that (i) is false, inaccurate, misleading, fraudulent, unlawful, harmful, threatening, tortious, defamatory, vulgar, invasive of another’s privacy, or libelous; (ii) infringes any third party’s intellectual property or other proprietary right or rights of publicity or privacy; or (iii) contains viruses, worms, Trojan horses, time bombs, corrupted files, or any other software or programs designed to interrupt, interfere, intercept, expropriate, destroy or limit the functionality of the System or any computer software or hardware or equipment associated with the System; (b) alter, remove, obscure or falsify any attributions, trademark, copyright or other proprietary designations of origin or source of the System or Content; (c) impersonate any person or entity; (d) attempt, through any means, to gain unauthorized access to the System in a way not intended by us or for any unlawful purpose, or another person’s account or information on or through the System; (e) use any robot, scraper, spider, or any other automatic device or manual process to monitor or copy the System or any Content unless we have authorized such use; (f) take any action that imposes an unreasonable or disproportionately large load on the System; (g) take any action that creates liability for us or causes us to lose any of the services of our business partners, vendors or suppliers; (h) take any action that would cause us to violate any applicable law, statute, ordinance or regulation, or that violates these Terms; (i) attempt to tamper with, alter, disable, hinder, bypass, override, or circumvent any security, reliability, integrity, restriction or requirement of the System; (j) interfere with or disrupt the integrity or performance of the System or the data contained therein; or (k) access the System or Content in order to build a competitive product or service, copy any features, functions or graphics of the System or Content or monitor the availability and/or functionality of the System or Content for any benchmarking or competitive purposes.

• Other Applications and Websites

The Sites or Output may contain links or other options to connect to third party applications and/or websites that are not owned or operated by us (collectively, “Linked Sites”). We do not have any control over Linked Sites and are not responsible for any information, functionality, products, services or content of such Linked Sites. Your use of the Linked Sites is subject to the privacy policies and terms of use of the Linked Sites and you should read and understand them before using any Linked Sites. Our use of Linked Sites does not mean that we sponsor or endorse the Linked Sites or any content available thereon, or that we have entered into a relationship with the entities owning the Linked Sites. You access and use Linked Sites at your own risk. We disclaim any responsibility for any harm resulting from your use or attempted use of Linked Sites.

• Disclaimer  

YOU AGREE THAT USE OF THE SYSTEM, OUTPUT AND CONTENT IS AT YOUR SOLE RISK. THE SYSTEM, OUTPUT AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR AT OR THROUGH THE SITES SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT THE SYSTEM, OUTPUT AND CONTENT WILL BE ACCURATE, COMPLETE, CURRENT OR TIMELY, UNINTERRUPTED, SECURE, OR ERROR FREE. WE DO NOT WARRANT THAT THE SYSTEM, OUTPUT AND CONTENT ARE FREE OF DEFECTS, VIRUSES, MALFUNCTIONS, OR HARMFUL COMPONENTS THAT COULD DAMAGE OR ALLOW UNAUTHORIZED ACCESS TO YOUR DATA.

• Limitation of Liability 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR AFFILIATES OR OUR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS OR REPRESENTATIVES (OR THEIR RESPECTIVE SUCCESSORS AND ASSIGNS) SHALL BE LIABLE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR ATTEMPTED USE OR INABILITY TO USE THE SYSTEM, OUTPUT OR CONTENT, INCLUDING WITHOUT LIMITATION LOST REVENUE, LOST OR STOLEN DATA, LOST OPPORTUNITIES, DAMAGED DEVICES OR OTHER INTANGIBLES, EVEN IF WE OR YOU HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON OR IF WE ARE OTHERWISE FOUND TO BE LIABLE TO YOU IN ANY MANNER, THEN YOU AGREE THAT OUR TOTAL LIABILITY TO YOU FOR DAMAGES, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED $100, IF ANY, TO ACCESS THE SYSTEM, OUTPUT AND CONTENT, IN THE AGGREGATE FOR ALL CLAIMS. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. 

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, THE EXCLUSIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.

• Indemnification 

You agree to indemnify, hold harmless, and release us and our affiliates and our respective officers, directors, shareholders, employees, agents, contractors, licensors and representatives (and their respective successors and assigns) from and against any and all claims, demands, liabilities, damages, costs and expenses, including, but not limited to, attorneys’ fees and costs, arising from or related to: (a) your access, use, attempted use, inability to use or misuse of the System, Output or Content; (b) your violation of any terms of these Terms or any applicable law; (c) your violation of any third party right, including without limitation any copyright, property or privacy right; and (d) any claim that your use of the System, Output or Content caused damage to a third party. 

• Mediation and Arbitration

If a dispute arises under these Terms, you agree to first attempt to resolve said dispute by submitting the matter to a mutually agreed-upon mediator in the State of Texas. You agree to share any mediation costs and fees, other than our respective attorney fees, equally. If the dispute is not resolved through mediation, you agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association, and consent to any such disputes being so resolved. These Terms shall be governed and construed in accordance with the laws of the State of Texas, excluding choice-of-law principles. Arbitrators may not award you any punitive, incidental, indirect, special, or consequential damages, including, but not limited to, damages for lost profits. Judgment on the award rendered in any such arbitration may be entered in any court having jurisdiction thereof. For any dispute that is determined not to be subject to arbitration, you hereby consent to exclusive jurisdiction and venue in the courts located in Lubbock County, Texas.

ALL DISPUTES MUST BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY. YOU AND WE AGREE THAT NO DISPUTE SHALL BE BROUGHT, HEARD, OR ARBITRATED AS A CLASS ACTION, CLASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, REPRESENTATIVE ACTION, OR ON A CONSOLIDATED BASIS INVOLVING CLAIMS OF OTHER PERSONS OR ENTITIES. The arbitrator shall have no authority to conduct any such proceeding.

To the extent permitted by applicable law, any claims asserted by you in connection with these Terms must be asserted in writing to us within one (1) year of the date such claim first arose, or such claim is forever waived by you.

You may opt-out of and not be bound by the arbitration and class action waivers set forth above by notifying us at support@cielovision.com within 30 days of the date you first access the Sites. If you timely opt-out, neither you nor we will be bound by the arbitration and class action waiver provisions above. 

• Miscellaneous

You agree that we may send to you any notices or other communications regarding the Sites and your interactions with the Sites and us (including transactions) in electronic form (such as emails, texts, mobile device notifications, and notices on the Sites) and that such electronic form will satisfy any legal requirements that communications or notices be in writing. 

The Sites are controlled and operated by us from our offices in the United States. We make no representation that the Sites are available in, appropriate for or comply with laws outside the United States. If you access the Sites outside the United States, you do so at your own risk and are responsible for complying with your local laws and regulations; provided, however, that you agree that your access to the Sites does not subject us to any laws, regulations or jurisdictions of any area outside the United States.  

If any part of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms, and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

Our failure to partially or fully exercise any rights or our waiver of any breach of these Terms shall not prevent our subsequent exercise of such right or be deemed a waiver of any subsequent breach of the same or any other term of these Terms. Our rights and remedies under these Terms and any other applicable agreement between us and you shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy. 

You may not assign these Terms or any license set forth herein, in whole or in part, without our prior written consent. We may assign these Terms (including, for the avoidance of doubt, any account and transaction information we have) without your consent, to an affiliate or in connection with any merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any purported assignment in violation of these Terms shall be null and void. These Terms shall be binding on all permitted assignees.

Any sections of these Terms that by their nature are intended to survive termination, including without limitation Sections 2, 3, 7, 9, 10 and 12-15, shall survive expiration or termination for any reason.

We may at any time, without notice and for any reason in our sole discretion, modify or discontinue the Sites, delete Content, or terminate or restrict your access to the Sites. In addition, these Terms may be changed at any time. We will notify you of material changes by posting them on the Sites. You should check the Sites for such changes frequently. Your continued access of the Sites after such changes have been posted conclusively demonstrates your acceptance of those changes.

For questions regarding these Terms, please contact us at support@cielovision.com.